299db Privacy Policy
Your personal information is completely safe with us — protected by SSL encryption and strict security policies.
Introduction and Scope
299db ("we", "our", "platform") provides a reliable and secure gaming environment for online gaming users in Bangladesh. This Privacy Policy explains how 299db collects, stores, uses, and protects your personal information.
By using our website or app, you are agreeing to this Privacy Policy. If you do not agree with any of its terms, please refrain from using our services.
What Information We Collect
299db may collect your information in several ways. Below is a description of the different types of information collected:
Registration and Identity Information
Information provided when creating an account:
- Full name and date of birth
- Email address
- Mobile number (for verification)
- National ID card or passport details (for KYC verification)
- Username and password (stored in encrypted form)
Financial Transaction Information
Information collected during deposits and withdrawals:
- bKash, Nagad, Rocket, or Upay number
- Bank account details (where applicable)
- Transaction history and amounts
- Date and time of deposits and withdrawals
Technical and Usage Information
Information collected automatically:
- IP address and device information
- Browser type and operating system
- Date, time, and duration of site visits
- Game play history and session information
- Cookies and similar tracking technologies
Communication Information
Information from interactions with our support team:
- Live chat message history
- Complaints or inquiries sent by email
- Support ticket details
- Date and time of contact
Purpose of Information Use
299db uses your personal information for the following legitimate purposes:
Creating, verifying, and maintaining your account; ensuring password recovery and security.
Completing deposit and withdrawal processes; ensuring bonuses and rewards are distributed.
Detecting and preventing unauthorized account access, money laundering, and fraudulent activity.
Providing prompt and effective assistance in resolving your questions, complaints, and issues.
Analyzing user experience to make our gaming platform more advanced and user-friendly.
Monitoring your gaming patterns to promote responsible gaming and identify problematic behavior.
Cookies and Tracking Technologies
299db uses cookies and similar technologies on its website. Cookies are small text files stored on your device that help us improve our services.
Types and Purpose of Cookies
- Essential Cookies: These are necessary to maintain your login session and ensure security. Without them, the site will not function properly.
- Functional Cookies: Used to remember your preferences and settings, such as language preference or game settings.
- Analytics Cookies: Used to collect statistics on site usage, which helps us improve our services. This information is collected in completely anonymous form.
- Security Cookies: Used to detect fraud and keep your account secure.
Information Sharing and Disclosure
299db never sells your personal information to third parties or discloses it for commercial purposes. However, information may be shared in the following limited circumstances:
Payment Processors
The minimum necessary information to complete bKash, Nagad, Rocket, Upay, and bank transfer transactions is shared with the relevant financial service providers. These providers follow their own privacy policies.
Game Providers
Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft may access certain technical information to operate their game software. They do not access your personal identity information.
Legal Obligations
Information may be disclosed in response to court orders, government directives, or lawful requests from law enforcement agencies. Information may also be provided to authorities as required for anti-money laundering (AML) compliance and fraud investigations.
Data Security Measures
299db employs industry-standard technical and organizational measures to protect your privacy. Our security framework is as follows:
- SSL/TLS Encryption: All data transferred between your browser and our servers is secured with 256-bit SSL encryption.
- Encrypted Database: All sensitive information stored on our servers is kept in encrypted form.
- Two-Factor Authentication: A two-factor authentication (2FA) option is provided for account access.
- Active Monitoring: Our security team monitors the system 24/7 to detect suspicious activity.
- Regular Security Audits: Regular security assessments are conducted by third-party security experts.
- Access Control: Only authorized personnel can access user information for specified purposes.
Our Security Commitment
We treat your information as our highest priority. However, complete security over the internet cannot be guaranteed. We therefore ask you to:
- Use a strong password
- Log out of your account after using an unfamiliar device
- Notify us immediately if you notice any suspicious activity
- Do not share your login credentials with anyone
Data Retention Period
299db retains your information for as long as necessary to fulfil the purpose for which it was collected. General data retention guidelines are as follows:
All account and transaction information is retained for as long as your account remains active. This ensures your gaming experience is uninterrupted.
Even after an account is closed, information necessary for legal obligations, anti-money laundering rules, and dispute resolution is retained for a defined period.
All deposit and withdrawal records are retained for an extended period as required for financial regulation and audit purposes.
Customer support chat and email history is retained for a reasonable period to ensure service quality and for dispute resolution.
Your Rights and Controls
As a registered user of 299db, you have the following rights over your own information:
Right to Access
You have the right to view what information we hold about you and to request a copy of it.
Right to Rectification
If any of your information is incorrect or incomplete, you have the right to request that it be corrected.
Right to Erasure
You have the right to request deletion of information that is no longer necessary beyond legal obligations.
Restriction of Processing
In certain circumstances, you have the right to request that the processing of your information be restricted.
Data Portability
Where technically feasible, you have the right to request your information in a structured, machine-readable format.
Withdrawal of Consent
Where processing is based on consent, you have the right to withdraw that consent at any time.
Protection of Minors
299db provides services only to individuals aged 21 and above. We do not knowingly collect, store, or use the personal information of any minor.
We use various methods to verify users' ages at the time of registration. If we become aware that a minor is using our services, we will immediately close that account and delete any collected information.
Policy Changes and Updates
299db may change or update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:
- Sending a notification to your registered email
- Displaying a prominent notice on the website
- Updating the "Last Updated" date at the top of this page
If you continue using our services after any changes, you will be considered to have accepted the updated policy. We therefore recommend that you visit this page regularly.
To learn about previous versions of this policy, please contact our support team.
Contact & Support
Privacy Inquiries
If you have any questions, concerns, or wish to exercise your rights regarding this privacy policy, please contact us:
Speak directly in Bengali — anytime, any day
To learn about our other policies: