🛡️ Safe Gaming Policy

299db Responsible Gaming:
Your safety is our priority

Know your limits, stay in control, and seek help when needed — 299db is always by your side.

Why Responsible Gaming Matters

Online gaming is an exciting form of entertainment. But like any entertainment, moderation and awareness are essential. 299db believes every player should have the right tools and information at hand to protect themselves.

Responsible gaming is not just about wins and losses — it is about making sure gaming plays a positive role in your life, rather than causing financial or emotional harm. On the 299db platform you will find effective protective tools such as deposit limits, self-exclusion, and time-out.

Our support team is available 24/7 in Bengali via live chat. If gaming ever feels like a problem, do not hesitate — contact us right away.

Self-Exclusion Deposit Limit Time-Out 24/7 Support Age 21+ Verification Fair Play

Important Warning: Online gaming is for entertainment purposes only. Never bet more than you can afford to lose. Gaming should never be considered a primary source of income.

Avoid gaming with borrowed money or funds set aside for essential expenses. Do not make decisions driven by emotion — always play with a clear head.

If you feel gaming is getting out of your control, contact us immediately via live chat or email [email protected].

Age Verification

21+

For players aged 21 and above only

To open an account and play at 299db, you must be 21 years of age or older. Following this restriction is part of Bangladesh's prevailing regulations and responsible gaming policy.

We apply an age verification process at registration. If it is found that an underage person is using an account, that account will be closed immediately and the balance may be forfeited.

If you know of a minor attempting to use this platform, please inform our support team. Parents or guardians should use parental control software on their devices.

Protection Tools

Self-Exclusion

If you want to take a break from gaming for a set period, use the self-exclusion feature. Choose 30 days, 6 months, or 1 year — keep your account temporarily or permanently closed according to your preference. During this time you will not be able to place bets or play any games.

Deposit Limit

Set a daily, weekly, or monthly deposit limit to keep your spending under control. Once a limit is set it takes effect immediately. A 24-hour waiting period applies to increasing the limit, but reducing it takes effect straight away.

Time-Out Feature

Use the time-out for a short-term break — from 24 hours up to 4 weeks. During this time your account remains active but access to betting and games will be blocked. Take the time to clear your head and come back refreshed.

Loss Limit

Let your games stop automatically after you have lost a set amount — this feature protects you from losing too much in a single session. Set a daily or weekly loss limit and play with peace of mind.

24/7 Support

For any gaming-related concerns, our Bengali live chat support is ready for you around the clock. Chat directly or email [email protected] to set account limits, request self-exclusion, or raise any concern.

Account Verification

Every account at 299db is verified to prevent identity fraud and underage access. Your information is secured with SSL encryption. We continuously monitor account activity to ensure fair play.

Signs of a Problem

We often do not realise when gaming habits are becoming a problem. If you notice the signs below, be cautious and seek help if needed.

  • You are spending more than your set budget and playing repeatedly to recover lost money.
  • You are hiding your gaming activity from family or friends.
  • You feel restless or irritable when you are not gaming.
  • You are using money meant for essential expenses or debt repayment to fund your gaming.
  • You are neglecting work, studies, or family responsibilities to spend time gaming.
  • You have tried to stop gaming but keep failing.

If one or more of the above signs apply to you, now is the time to take action. Responsible gaming means knowing your limits and staying within them.

  • Contact our live chat and request that self-exclusion or time-out be activated.
  • Talk to a trusted family member or friend.
  • Keep a gaming diary — write down how much time and money you spend each day.
  • Look for alternative entertainment instead of gaming, such as watching cricket, reading, or spending time with friends.
  • Seek help from a professional counsellor if needed.

How to Use the Protection Tools

01

Log in to your account

Log in to your 299db account and go to your profile settings. Find the "Responsible Gaming" section there.

02

Choose the tool you need

Deposit limit, loss limit, time-out, or self-exclusion — select the tool that suits your needs.

03

Set your limit or duration

Enter the specific amount or duration of your choice. Submit the request to confirm the change.

04

Contact us for support

For any concern, email our 24/7 live chat or [email protected]. Our team is always ready to help in Bengali.

Responsible Gaming Tips

Set a budget

Before each gaming session, decide the maximum amount you will spend. Stop immediately if you reach that limit. Think of gaming as entertainment — just as you would set a budget for going to the cinema or a restaurant.

Track your time

Playing for long stretches without a break can affect your judgment. Take a break every hour. Use our session timer feature to keep track of how long you have been playing.

Manage your emotions

Do not play when you are angry, frustrated, or overly excited. Decisions made in these states are often wrong. Enjoy the games with a calm and clear mind.

Losses are normal

Winning and losing are both a normal part of gaming. Avoid the mindset of betting more to recover lost money. Each session is completely separate and has no connection to previous losses.

Keep your family informed

Be open with your family about your gaming habits. They can remind you of your limits and offer support when needed.

Find alternative entertainment

Rather than relying solely on gaming, enjoy different forms of entertainment. Watching Bangladesh cricket matches, spending time with friends, playing sports — these keep life well-rounded.

Frequently Asked Questions (FAQ)

Go to your account settings and find the self-exclusion option under the "Responsible Gaming" section. Choose your preferred duration from there. Alternatively, you can request it through our 24/7 live chat or by emailing [email protected] and we will activate it for you.

Yes, a request to lower your deposit limit takes effect immediately. However, a 24-hour waiting period applies to requests to increase the limit — this protects you from making impulsive decisions.

No. While self-exclusion is active, 299db will not send any promotional emails or bonus offers. We make sure you receive no betting-related communications during this period.

A time-out is a short-term break (24 hours to 4 weeks) after which the account is automatically reactivated. Self-exclusion is longer-term — it keeps your account inactive for 30 days, 6 months, 1 year, or permanently. Self-exclusion is more suitable for serious concerns.

The minimum deposit is ৳100 and the minimum withdrawal is ৳500. Payments can be made via bKash, Nagad, Rocket, Upay, and bank transfer. Withdrawals are usually completed within 15 minutes to 2 hours.

First, contact our 24/7 Bengali live chat or email us at [email protected]. Our team will help you set up self-exclusion or close your account. You can also seek support from family and trusted friends, and consult a professional counsellor if needed.

Enjoy safely, play responsibly

We want your gaming experience at 299db to always be enjoyable. Browse our games section, check the FAQ, or contact us directly for support.

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